Technology companies face the following challenges:

» Enhancing customer satisfaction through better first-call resolution
» Increasing revenues from improved sales, and other fee-based services
» Promoting online, self-help tools as the primary means of support
» Launching and managing multiple hardware and software releases
» Analyzing customer and issue data to provide feedback to product
   management teams
» Reducing support costs


MXIndia Solution:
MXIndia provides a flexible, results-oriented solution that allows technology clients to build a long-term outsourcing partnership that delivers:

» Higher customer satisfaction through quick and effective issue resolution
» Improved revenues from fee-based support
» Increased customer adoption of online, self-help tools
» Improved launch process and identification of issues faced by customers
» Increased conversion rates and lower-cost of sale
» Improved up-sell and cross-sell
» Lower cost alternative to onshore/ in-house support group
» Flexibility in deploying staff during new product launch scenarios


Technical Support & Sales Programs:
I n providing these solutions, MXIndia leverages its expertise in creating a customized solution for each client and employing people and technology resources to address these problems in the lowest cost possible. The end goal for all our programs is the same "To ensure high end customer satisfaction"

» Issue Resolution and Case Management
» Issue Replication Environment
» Resolution and Product Improvement Analysis
» New Product and Version Release Management
»  Self-Service Tool Promotion and Enhancement
» Service Renewal and Sales