MxIndia-Call Centre

Just A Phone Call Away

MXIndia offers a state-of-the-art voice interaction facility, ensuring every call will be answered, every time, making businesses more efficient. Customers can speak directly to agents through a pool of toll free or dedicated numbers and have their queries resolved effectively.

Our Call Center services include:

Inbound Services

» Customer Support
» Account status
» Order processing/status
» Product Inquiry
» Registration
» Troubleshooting, error resolution and technical support
» Rate plan description, sales and general product information

Customer Services: The customer services at Mxindia are devised to provide high- quality customer interaction, thereby nurturing relationships to their fullest. Multiple response channels cater to 24X7 customer support.

Help Desk: Mxindia’s help desk services primarily serve to cater technology assistance, and provide continual support in response to customer queries.

Order taking and Processing: When it’s time to reap the benefits of healthy customer relationships in the form of orders, Mxindia is there to receive and process those orders for you, so you can get straight to what you are best at.

Pre and Post Sales Services: In keeping with its credo of end to end solutions, Mxindia assists you in every stage of the process, including the pre-sales stage where it satisfies all the queries of your customer to after-sales scenario where your customer might need assistance with the usage of your product.

Toll Free Numbers: Mxindia’s flexible toll free services enable your customers to conveniently communicate with you and your business. Our intelligent network lets you route incoming toll-free calls according to business needs and, in most cases, without any special equipment or significant expense.

Product Inquiry: This crucial stage of sales cycle requires deft handling, something our professionals are trained for. Mxindia handles all inquiries regarding your product in a satisfying manner, thus graduating it to the next stage, i.e. sales.

Outbound Services

» Welcome Calls and Upgrade Programs
» Win back Programs
» Lead Generation Programs
» Cross/Up-Sell
» Customer/Quality Surveys
» Marketing/Sales - reseller and consumer accounts
(reduce customer acquisition costs

Professionals to turn your prospects into profitable customers. In fact, Mxindia trains and encourages its team members to go a step further and lay the foundation of a lasting relationship by using a personalized approach. So once you’ve put your outbound needs in Mxindia’s care, you can stop worrying about the maintenance and growth of your client base.
Mxindia’s portfolio of outbound services includes the following:

Customer Interaction or Customer Relations: Mxindia delivers an exhaustive range of customer post-sales services, be it updating the customer data, greeting, reminder or a follow-up.

Appointment Setting: Mxindia’s experienced professionals are adept at fixing appointments with your potential customers on behalf of your sales team.

New Product/Service to Existing Customer: A smart organisation knows how important it is to derive maximum mileage out of the existing customer base. That’s why Mxindia assists you in introducing your new products and services to your existing customers.

Lead Generation: Mxindia even combs through large numbers of existing and prospective customers to generate effective leads for your sales people. Mxindia offers B2B & B2C communication services by setting extremely qualified appointments and generating highly effective sales leads for its customers.

Verification: Mxindia professionals carry out verifications, so you make benefit from a fully functional database. Transparency, security and confidentiality of your information are always paramount to Mxindia executives.

Surveys: Surveys are significant for building and retaining customer base. Mxindia consulting team takes care of different aspects of surveys, from drafting a questionnaire to in-depth analysis as per your business practices, thereby making them much more effective and useful.

Market Research: Mxindia assists you in making profitable connections with customers by partnering in your market research. To increase sales, profits, and loyalty, Mxindia carries out market research for you on latest market developments, consumer behaviour and gaining competitive advantage.

Collection Call: Another crucial aspect of your business, i.e. raising funds or making collection calls is taken care of in an expert manner with Mxindia at your assistance. Mxindia executes a judicious, customer focused approach to remind customers and discuss payment plans if necessary. Professionals with relevant experience and right attitude make the collections a success for you.